Returns & Refunds
If you need to return a product purchased from My Fab Dog then you have 28 working days to do so. The returned goods must be in their original, undamaged packaging and in a resalable condition. Any goods or accessories that accompany the returned product must also come back to us.
Once the goods are received by us in satisfactory condition, we will be happy to issue a replacement or refund.
You will be liable for any postage costs incurred in returning the item to us and for the original cost of delivering the item(s) to you, unless the item is faulty, damaged or a different product to the one ordered, in which case we will refund all postage costs. You will also be liable for the true cost of the postage for any replacement items issued, unless the replacement is for a faulty, damaged or incorrect item.
Please post returns to the following address:
My Fab Dog
6-8 Revenge Road
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by phoning us on 01634 350026.
All orders taken before 3.00pm will normally be processed and sent for delivery the same day. If your order has already been despatched when you cancel the order, you will be liable for any costs of returning the item to us as well as the original delivery cost. For courier deliveries, if you refuse delivery and the order is returned to us there will be a charge of £10 deducted from your refund to cover courier costs.